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Customer common questions and Sollex answers

• What is the typical delivery time for Sollex standard products?
• What is the typical delivery time for Sollex custom-made knives?
• What payment methods do you accept, and do you offer credit terms for business customers?
• How can I track my order after purchase?
• Do you offer custom sizes or specialized blade shapes?
• How do I choose the right blade for my specific machine or application?
• Can I get a sample or test blade to ensure compatibility with my equipment?
• Can I set up a recurring order for blades I purchase frequently?
• Do you offer technical support or consultation to help with product selection?
• What is your return or warranty policy on machine knives and blades?
• How should I store unused blades to maintain their quality?

What is the typical delivery time for Sollex standard products?

Standard knives that are in stock will be shipped the same day if an order is placed before 1 pm on weekdays. Within Sweden, delivery takes one to two business days with Schenker. Two to five working days inside Europe with UPS. Our goal is always to deliver to your address as quickly as possible.

What is the typical delivery time for Sollex custom-made knives?

You will be given a delivery time, which typically ranges from 4 to 9 weeks, if you request customized machine knives or industrial blades that are not in stock at the time of purchasing. Find Sollex Purchase & Delivery Conditions here.

What payment methods do you accept, and do you offer credit terms for business customers?

All first orders from new customers are prepaid. Further orders can be paid by invoice with 30 days payment term.

How can I track my order after purchase?

Once your order is confirmed and shipped, you will receive a tracking number, which you can track.

Do you offer custom sizes or specialized blade shapes?

Sollex primarily sells machine knives of standard size and form that comply with the EOM. Industrial knives are available in a variety of forms, including top dished, bottom circular knives, serrated / toothed knives, circular perforating knives, straight knives, guillotine knives, pointed tip knives, rectangular razor blades, and trapezoidal blades. 

We do, however, create bespoke knives of non-standard size and shape when a drawing or explicit request is provided. For example, we can manufacture solid tungsten carbide machine knives in a variety of non-standard forms with ultra-precise and extreme tolerances, which is very useful in the MedTech industry.

How do I choose the right blade for my specific machine or application?

When contacting a knife manufacturer to order knives for machines and slitters, providing accurate inquiries and detailed information is critical to ensure you receive industrial knives that meet the needs of your slitting, converting operations and the material you will be cutting. 

If you are ordering custom machine knives from Sollex, make sure you know the exact knife dimensions, material and mounting specifications. A drawing and a worn sample for analysis are useful. If not available a photo with clear dimensions can work. Identify in your request the current cutting problems you are currently experiencing with the cutting knife you are seeking to replace. If in doubt, our experts can help you find the right knife based on your machine model and cutting needs.

Can I get a sample or test blade to ensure compatibility with my equipment?

To help you pick the best blade, Sollex may give you several sample blades to test in production. For cutting and converting flexible materials like plastic film, foil, vinyl, paper, and others, we provide converting blades including slotted slitter blades and razor blades with three slots. Send us a query if you're interested in machine blades, and we'll provide you with an offer. Samples for custom-made knives are not available but you are most welcome to order the minimum order quantity.

Can I set up a recurring order for blades I purchase frequently?

Actually, our clients and industry partners often place recurrent orders for industrial knives with predetermined delivery dates. We ensure your production process runs well by manufacturing and delivering machine knives and blades on schedule. The most important thing is to tell us the volume of required knives and deadlines and we will prepare a warehouse supply guarantee.

Do you offer technical support or consultation to help with product selection?

Sollex sales may technical assistance and guidance on choosing a slitting knife in addition to assessing and creating the best cutting solution for your application. You can consult via phone, mail, or video conference. To do this, send an email to order@sollex.se.

What is your return or warranty policy on machine knives and blades?

Read our policy on returns and claims on the “Complaint & Return” page.

How should I store unused blades to maintain their quality?

There are a number of ways that will prolong the longevity and shelf life of your industrial knives and blades in stock. Read about how proper packaging of machine knives, storage conditions, humidity and air temperature, and additional coatings will protect your knives and maintain their cutting performance here.